Order placed on shop.colgate.com can be cancelled within 1 hour from the moment the order is confirmed. After this time, we will have started to process the order and will not be able to cancel it.
There are 3 ways to cancel your order:
1) From the order confirmation email
First, find in your inbox the email you received confirming your order.
At the bottom of this email, click on the link to the contact us page and contact us directly for assistance.
2) From your account page
From the navigation bar on shop.colgate.com click on the following icon:
After logging in, find the order that you want to cancel and click on “MANAGE”→ Cancel.
Then, on the following page click on “Cancel Order”:
Click “Yes, I confirm” to cancel your order.
3) From the order status page
Right after completing your purchase you will be redirected to a page confirming your order.
On this page, find the section called “Order actions” which displays 3 actions you can take:
Cancel - Edit - Reorder
Click on “Cancel” and then on “Yes, I confirm”