In some cases, you might need to unpair your toothbrush from the Colgate Connect App in order to get things synced up again.
Disconnect your toothbrush
- Open the Colgate Connect App
- From the home page, tap the toothbrush icon in the top-left status bar
- Select “Forget this toothbrush, please!” at the bottom of the screen
- Confirm that you want to unpair the toothbrush pressing "Forget toothbrush"
Once your toothbrush has been unpaired, you can connect it with another device or connect a new toothbrush with your Colgate Connect app.